Frequently Asked Questions
Please browse the below FAQ's. If you still have questions or concerns please use our contact form to get in touch with the team and we will be happy to help you.
Where can I hire a bouncy castle?
Kings Castle Hire provides bouncy castle hire in all areas of Gloucestershire. This includes towns such as Cheltenham, Forest of Dean, Cirencester, Gloucester, Stroud, Tewkesbury and The Cotswolds.
How can I book?
Under each product listing there is a Big Green Button to access our super simple online booking system.
How long can I hire the inflatable?
You can have your inflatable for up to 8 hours. If you would like it longer than this, our online booking system allows you to add an overnight option or additional days which are offered at a reduced price which is pre-set and visible on the product listing.
Can I hire multiple inflatables?
Yes you can! Simply begin the booking process for the first item. Customers are presented with additional products they may wish to add to the order. You can select as many as you like. We are pleased to offer a 10% discount to customers who book 3 or more products in one order.
Do I need to book in advance?
Booking in advance will secure your chosen bouncy castle or inflatable for your event. We have multiples of some products but we operate on a first come, first serve basis so booking in advance of your event is advised to avoid disappointment.
Do you take last-minute bookings?
Although last-minute bookings may not be available online, we may still have products available at short notice.You can contact us via text, call, whatsapp and social media for last minute bookings.
What time will my party supplies be delivered?
We aim to deliver our products according to your schedule. Our delivery team will be in touch by phone the day before your event to confirm your delivery time.
Do you set up the inflatable?
Yes. Our staff will ensure your inflatable is installed and secured safely before leaving your event. This process takes 10-15 minutes.
Can I move or relocate the bouncy castle?
No. The positioning of the inflatable needs to be installed and safety checked at each hire by our staff for safety purposes.
Do you have insurance?
We have £5 million Public Liability Insurance policy which we share with customers at the point of booking, via email.
Are your bouncy castles tested?
The team complete safety checks of the equipment before each hire. Our bouncy castles and all inflatables are also tested annually by reputable inspectors. Our blowers and all electrical equipment is PAT tested annually.
Do you need an electricity supply?
Yes, although we carry extension leads, we will need access to electricity. If you believe that this will be an issue, please hire a generator - this will enable us to run the bouncy castles when there is no access to mains power.
What surfaces can bouncy castles go on?
Bouncy castles and other inflatables can go indoors and outdoors on grass and hard surfaces. Please note that the surface must not be sloped, and that stakes will be required to anchor the bouncy castle to the floor, which will put holes in lawns and astroturf. Please let us know about your intended location for the product, as outdoors on hard surfaces can be challenging and may be impossible.
Do I need to do anything to prepare the surface for the bouncy castle or inflatable?
We need clear and obstruction free access to the bouncy castle or inflatable site. Ideally, at least 3ft width to operate our sack trucks. Please ensure the area is clean and free of sharp objects and protrusions that may damage the inflatable. Any animal waste also needs to be cleared for health and safety reasons.
Should I take precautions using a bouncy castle?
Sensible clothing is advised to prevent possible friction burns. People who are unwell or have or have had back and neck injuries are advised against using the bouncy castles. See our Terms &Conditions for all safety information.
Can I use bouncy castles and inflatables in adverse weather conditions?
The main weather-related hazard for bouncy castle and inflatable safety is wind. If strong winds of 24mph or more are forecast on the day of your event, we will be forced to cancel or rearrange all outdoor bookings. Please see our Adverse Weather policy for more information.
Do your bouncy castles have rain covers?
Yes, many of our inflatables have shower proof canopies. Please review the product listing image. Bouncy castles and inflatables can endure a light rain shower however, in heavy rain, they can become slippery and increase risk of harm and/or injury.
Are bouncy castles safe to use in hot weather?
Yes, as long as you keep the users well hydrated. It is sensible to turn off the blower every few hours to let them cool down for 5-10 minutes in very high temperatures or heat waves.
Will you deliver to halls and venues?
Yes! Many of our bouncy castles and inflatables are suitable for indoor events and parties. Check the individual product listing for size and suitability. We ask that you confirm the ceiling height of the hall before booking an inflatable. The height of our equipment is available on each product listing.
Do you work at weddings?
Yes- we love weddings! Check out our wedding hire options for more information.
What should I do if I need to cancel?
Please get in touch as soon as you can via email. It is helpful if you include your 4 digit booking reference number so we can assist you.
Please ensure you have familiarised yourself with our T&Cs